India order support
Returns, Replacements & Refunds
Last updated: July 2026
Products prepared or printed for an order are generally not eligible for routine returns for change of mind, preference or a customer-selected wrong size.
Eligible Issues
- product damaged on arrival;
- clear printing or manufacturing defect;
- wrong product or colour delivered;
- different size from the ordered variation delivered.
Reporting an Issue
Contact info@filliaxmius.com or WhatsApp within 7 days of delivery. Include the order number, unboxing/packaging photographs, shipping label and clear photographs of the full product and issue.
Size Selected by Customer
A product matching the size ordered is not defective merely because the fit was different from expectation. Please review the size chart carefully.
Resolution
After verification, we may provide a replacement, store credit or refund depending on the issue. We may request that the product be returned or retained for courier/production investigation.
Refund Processing
Approved refunds are sent to the original payment method where possible. Bank and payment-provider processing timelines are outside our direct control.
Non-Eligible Situations
Routine replacement or refund is generally unavailable for change of mind, dislike of an accurately displayed colour, incorrect address supplied by the customer, customer-selected wrong size, or damage caused after delivery through misuse or incorrect washing.
Order Cancellation
Contact us immediately after ordering. Cancellation is not guaranteed once printing, preparation or dispatch has started.
Consumer Rights
Nothing in this policy limits rights available under applicable Indian consumer law.
